Would you believe it that in a world where most things are designed with the disabled in mind, AirAsia is doing just the opposite? It seems that disabled people are not allowed to board AirAsia flights unless they travel with a companion. Barrier-Free Environment and Accessible Transport Group (BEAT) coordinator Christine Lee tried booking online. When she reached the page where one would need to confirm if special assistance is required. To be precise, the sentence goes like this: Please check this box to confirm that you do not require Special Assistance. By not checking on the box, a message will pop-up asking the customer to contact AirAsia's call centre. Christine Lee then called the call centre only to be told that they do not take passengers who are completely immobile.
A disabled would also need to rent a wheelchair for RM12. I would expect such services to be provided free! Besides that, our budget airport (LCCT) near KLIA does not provide any form of transport for the disabled to board their flights.
Source: Star Online Business "Disabled protest against AirAsia's 'discriminatory' practices"